NEW SINGLE: E-Type – Ride The Lightning

Toen ik nog een kleine viking was, zat ik met mijn radio klaar om Set The World On Fire van E-Type op te nemen. In 1995 was dat. Russian Lullaby kwam ook al snel op een bandje te staan en op mijn verjaardag kreeg ik het album MADE IN SWEDEN. Het bleef een paar jaar stil, wist ik veel dat er wel nieuwe singles in Zweden uitgebracht werden maar niet in Nederland. In 1998 kwam daar ineens Angels Crying met optredens en interviews bij Telekids, TMF en meer. Here I Go Again volgde en werd door mij massaal aangevraagd op The Box. In 2000 had mijn favoriete Zweed dan EINDELIJK zijn welverdiende top 3 hit in Nederland: Campione. De hit van het EK Voetbal.

In Nederland werd het weer stil rondom mijn favoriete Zweed. Geen van zijn nummers haalde de hitlijsten in Nederland, terwijl andere landen met hem wegliepen. In 2007 was ik aanwezig in Stockholm bij de release party van zijn laatste album. In 2011 kwam zijn laatste single BACK 2 LIFE uit. Leuk voor de fans, maar er gebeurde niks. Nou ja op dik 2 miljoen views op YouTube na dan.

Zomaar uit het niets was daar gisteren ineens een nieuwe single: RIDE THE LIGHTNING. Vol verwachting klopte mijn hart en ik ging dan ook snel op zoek naar een goede versie op YouTube. Na 8 jaar wachten had ik hoge verwachtingen. Dat de track ineens klonk alsof het al zeker 8 jaar op de plank had gelegen was dan ook een teleurstelling. Wat onderzoek leverde op dat er met mijn gehoor dan ook niks mis was: de track was rond 2011 opgenomen in de tijd van BACK 2 LIFE en was bedoeld voor een nooit uitgebracht album.

Maar waarom breng je een track uit als het al 8 jaren lang op de plank lag? Dat zit zo: een bedrijf had een bekende Zweed nodig met een onbekend / nooit uitgebracht liedje. Voor Zweden is E-Type toch wel HET gezicht/geluid en zo heb je 1 en 1 is 2.

Ondertussen staat RIDE THE LIGHTNING op repeat en vind ik de track toch onwijs lekker. Wat vind jij er van?

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KEiiNO – Praying (new hit by the #Eurovision super stars from Norway)

While watching the Eurovision Song Contest this year, there was no doubt: KEiiNO was simply the best. Ok ok, the Netherlands with Duncan was amazing too, but the best song was ofcourse Spirit In The Sky. The people loved KEiiNO more, but sadly KEiiNO did get almost no points from the jury.

Why is KEiiNO different than other acts? Ofcourse the vocals of singer Fred Buljo. The Sami languaged and something called joik or yoik. The sounds of KEiiNO so far reminds me for 100% of Alan Walker. Maybe because Alexandra Rotan is or has been working with Alan. Who knows. But it’s a match. With Praying I also hear some KYGO sounds. Surprise? No, because also Kygo is from Norway. I find Tom Hugo his vocals very good and I love to hear him in combination with Alexandra Rotan.

What about KEiiNO their new song Praying?
Where Spirit In The Sky was a huge hit at the Eurovision, it did not hit the charts that well as I thought it would. Praying will hit the charts for sure, if it gets the right promotion. The summer vibes are there. Only the beginning is a bit weak, I would cut off that part (sorry Fred!).

What do you think? Reply in a comment! Listen to the track on YouTube and sing a long:

PLDT blog part 6: REAL customer experiences in TWEETS about #PLDT (the #1 drama company of the #Philippines!)

A brand new blog about PLDT. Sorry that it took me so long. I have been ill and was not in the mood to write about this company which only makes me angry when I think about them! So sorry for that! I finally found a way how to add tweets in a blog, since “embed tweet” was never working. This time some tweets in the blog with my comments!

Don’t forget to become a member of the PDLT Problems Facebook group to post all your experiences!!!! https://www.facebook.com/groups/347380875920736/

Many people are annoyed with the ALWAYS copy paste replies of PLDT, here a good tweet about that:

How frustrating can a company be? Right, when your social media department works like brainless zombies, you will get more and more angry customers. Something which is very easy with PLDT, (see tweet above). But if you also do not what you promise, people get more and more angry:

PLDT makes living in the Philippines like a drama. Alexis knows that too. Small mistakes by PLDT will take days or weeks or even months to be fixed:

Mart Lyn kept on calling to PLDT, but yeah, AS ALWAYS … the company is doing nothing.

I did find out that the Twitter account @PLDT is sometimes sharing a customer tweet. It happens almost never, but when they do it, it’s only positive. SURPRISE! Thats why I did dare them to share the REAL customer experiences too. Let’s see.

I wake up and see that #SixWordHorror is trending on Twitter. The best Six Word Horror I can come up with: I DO HAVE INTERNET FROM PLDT 🙂

Ok, one more from me 🙂 I am trying to upload something. REMEMBER: I pay 3000PHP for 50MBPS, 137.6MB takes more than one hour because PLDT is so terrible slow. Yup!

Oh yeah! BuffaloCharge knows what I am thinking. But I hope I get my +5 million pesos first. After that I hope they will be closed down indeed.

Ryesah knows what I feel. I would say: lets make the invoice 1 PHP only. Thats the maximum PLDT is worth.

Ralph knows what’s best. PLDT replies like a brainless zombie with asking to write a DM because of private information. Woeahahahaha! Ralph did the best thing he could ever do: SAY GOODBYE TO PLDT!

But yeah, after you say Goodbye to PLDT, then what? There is not a real other one. You always need for sure 2 or 3 internet connections right? UNI is right. But even then.

R Carvajal comes up with the solution. There needs to be a new internet provider. A provider which thinks from the view of the client and not from the view of the CEO.

And I keep on going if I look at https://twitter.com/search?q=%23pldt&src=typed_query
So many people are angry with this company. When will it stop? Where will it stop? We need to work together to make it stop!!!

Through Twitter you always have to tag the following Twitter accounts:
@PLDT_Cares @pldt @PLDTHome @monisberto @iamMVP

Don’t forget to become a member of the Facebook group PLDT Problems and share all your problems there: https://www.facebook.com/groups/347380875920736/

See you soon with blog 7!!!

PLDT

DONT FORGET THE OLDER BLOGS IN THIS SERIE:

Blog 05:
https://anderslundgrenblog.wordpress.com/2019/06/05/pldt-blog-part-5-real-stories-and-facts-about-how-pldt-the-1-drama-company-of-the-philippines-is-acting-towards-customers/

Blog 04:
https://anderslundgrenblog.wordpress.com/2019/05/30/real-stories-and-facts-about-how-pldt-the-1-drama-company-of-the-philippines-is-acting-towards-customers-part-4/

Blog 03:
https://anderslundgrenblog.wordpress.com/2019/05/26/pldt-the-1-drama-company-real-stories-and-facts-about-how-pldt-is-acting-towards-customers-part-3/

Blog 02:

https://anderslundgrenblog.wordpress.com/2019/05/21/real-customer-stories-and-facts-about-pldt-the-biggest-drama-of-the-philippines/

Blog 01:
https://anderslundgrenblog.wordpress.com/2019/05/12/3-true-stories-facts-about-how-pldt-handles-complaints-of-its-customers/

PLDT blog part 5: Real stories AND facts about how #PLDT (the #1 drama company of the #Philippines!) is acting towards customers

After releasing blog 4, I did find out that PLDT Home Facebook page did block me from replying on their messages and also not on public messages on their Facebook page! That’s interesting! I did not harrash them or did do anything wrong. I am only showing them that the messages they are sending are terrible wrong and bad. Beside that I am collecting information from people who DO complain over there. It makes me wonder: IS PLDT NOT WILLING THAT I DO PUBLISH ALL THESE FACTS ABOUT THEIR WRONG DOING TOWARDS ITS CUSTOMERS?

That’s why I made a FACEBOOK PAGE called: PLDT Problems:
https://www.facebook.com/groups/347380875920736/
Here you can drop all your problems with PLDT and if it is interesting enough, I will ad it into my next blog!

While scrolling through the PLDT Enterprise Facebook like page and PLDTpublicaffairs, I did find this interesting message from Yanyan:
Good day PLDT Home,
today we recieved yet again another billing statement from you.
and yet since mid-March 2019 we don’t have internet and dialtone.
how in world you people have a basis on how much is our bill?
we have follow up countless times to you, through facebook, twitter, over the phone and my Dad even went to your office near Welcome Rotonda and yet we ONLY got a response “we’ll follow up” that’s it. and you expect us to be okay with that??? you given us too much inconvenience and still no action or improvement to our concern. and you’re going to charge us 2months with our basis????
how could you! we’ve been patiently waiting for you PLDT Home to do something. we’re almost in our 3rd month with out dialtone and internet.
grabe kayo.

Again another proof that PLDT has no idea what it´s doing. Dear Yanyan is desperate. Almost 3 months she is suffering from having NO internet and NO dialtone. Her father filed a complaint at an office and they did try in MANY ways to file the complaint through social media and even 171. Even though, PLDT is sending invoices.
This is ILLEGAL and should not be done. It is a miracle that the government of the Philippines is NOT doing anything about this!

Another interesting one on the same page, this time from Noel Tio:
I’ve been calling PLDT for the past 4 days!! My 20mbps DSL has been in and out, minimum I would call 2x per day, I don’t have internet again you’ve never refunded a single penny to me and I don’t expect you to, since your service is as Bulok as your customer service!!!! Fix my God damn internet!!!

TERRIBLE BAD SERVICE FROM PLDT TO @PAWSPhilippines!
The most interesting story of the week was by @PAWSPhilippines. They do prevent animal cruelty through education and have almost 20k followers on Twitter. Look at what they did tweet:

In the tweets below the one of @PAWSPhilippines, I did find @janville888 with the latest PLDT experience. The line pldt installed got loose and was dangling besides our fence and our neighbors…reported it not once, but 4 times…first, i was told to report it sa bantay kable, then bantay kable, for whatever reason, told us sa 171 daw…thats what they do..false promises..always..
So I asked about the complete story, here we go:
Right now my wife’s watching youtube and i am browsing facebook without pictures… nice eh?😡

Took me more than a dozen times to get thru 171, that 171 will make u wait long to the point of absurdity.. out of that dozen, i got to talk to a real person 4 times…reported my case, told me to report it to another entity, they call it bantay kable..
But surely enough, after days of not paying the bill after the due date, theyll have someone call and tell us we need to pay asap or else cut ang line..

Now, our landline has too little or no volume at all, u sometimes cant decipher what the person on the other line is talking about… internet? if my wife is watching youtube or a movie sa netflix, wala na..buffering na lang..
then that bantay kable told me to call 171 again because there was no internet and landline connection at all.. good thing i saw a lineman putting up a new line sa neighbor ko, only then was my problem fixed..but still, erratic ang connection..
I had to stay where the lineman was parked to be sure he wont go away.. but in fairness, the lineman was kind and helped us fix it.. no point venting my ire to the poor lineman because of PLDTs disservice to their customers..

As you can see, another terrible experience from a PLDT customer.
How is it possiblet hat this company can keep on going? There is no structure in the 171 callcenter, they all seem to be brainless zombies without any idea of what they are doing. Problems are not being solved or it will take a huge amount of time.

WHY IS NO ONE STOPPING THIS COMPANY? This corrupted company needs to learn that you can not act like this towards your customers.

You are having huge problems with them too? File a complaint for EVERY small medium or big problem, through their Facebook messenger: http://www.facebook.com/PLDTHome  ,  Twitter: https://twitter.com/pldt_cares  and NTC: http://ntc.gov.ph/?page_id=5575

Tell them you expect the problem to be solved within a specific amount of time. For a linecheck they should do it within 24 hours, for a repair they should do it within 3 days (72 hours) after you file the complaint.
Make clear that if they will exceed the stated amount of time, you claim 1,000 PHP up to 5,000 PHP per day (depends on the reason why you use the internet/landline + the amount of time this problem is already running).
Through Twitter you always have to tag the following Twitter accounts:
@PLDT_Cares @pldt @PLDTHome @monisberto @iamMVP

Ok, so far for now. Otherwise the blog will become way tooooo big! SOON MORE!!

Don’t forget to become a member of the Facebook group PLDT Problems and share all your problems there:
https://www.facebook.com/groups/347380875920736/

PLDT

Don’t forget the previous blogs, find them below:

Blog 04:
https://anderslundgrenblog.wordpress.com/2019/05/30/real-stories-and-facts-about-how-pldt-the-1-drama-company-of-the-philippines-is-acting-towards-customers-part-4/

Blog 03:
https://anderslundgrenblog.wordpress.com/2019/05/26/pldt-the-1-drama-company-real-stories-and-facts-about-how-pldt-is-acting-towards-customers-part-3/

Blog 02:

https://anderslundgrenblog.wordpress.com/2019/05/21/real-customer-stories-and-facts-about-pldt-the-biggest-drama-of-the-philippines/

Blog 01:
https://anderslundgrenblog.wordpress.com/2019/05/12/3-true-stories-facts-about-how-pldt-handles-complaints-of-its-customers/

Real stories AND facts about how #PLDT (the #1 drama company of the #Philippines!) is acting towards customers (part 4)

Before I start writing about PDLT, don’t forget: for every problem with #PLDT, file a complaint through their Facebook messenger: http://www.facebook.com/PLDTHome  ,  Twitter: https://twitter.com/pldt_cares  and NTC: http://ntc.gov.ph/?page_id=5575
With filing these complaints you have proof you did mention the issues. It’s no issue if they do not reply at all, that’s their problem. But if you did file complaints about the issue to all these channels; you have done your duty and they can not say you did not mention it, since you have proof!

END OF PLDT, BEGINNING OF CONVERGE
Ok, great news about my internet which is also very interesting for you! My internet from PLDT is 50MBPS on Fibr connection, this means I should pay 2900 PHP per month. When you load a video on YouTube it keeps on buffering. If you have a question to PLDT it take weeks or months before they reply (if they reply). A week ago the guy from CONVERGE came with the papers to sign up for a 10mbps connection, which costs 1250 PHP per month! The next day he came back to get the papers and requested documents AND we had to pay 1250 + 1000 PHP for the installation. He promised that the technicians would come within 1 – 4 days
Thinking that it will take WEEKS like with PLDT, I was so surprised the technicians show up the next MORNING!!!!! Less than 24 hours we did pay and gave the papers. They did install everything very nice, smooth AND QUICK! WOW! Now we have CONVERGE next to our PLDT, what a difference it is and what a great idea!
Converge, 10MBPS Cable internet: 1250 PHP
> YouTube video direct starts playing, no interruptions!
PLDT, 50MBPS, Fibr internet, 2900 PHP
> YouTube video keeps on buffering, takes +/- 1 minute before it starts, many interruptions!

As you can see: EVEN SLOWER INTERNET IS BETTER THAN PLDT!!!!!

DEBT COLLECTOR & PLDT
Today I did talk with Milli, she tells me a terrible story about how PLDT did send her information to a debt collector. I have my doubts if this debt collector is real, but let’s read the story of Milli first:
Have been a PLDT subscriber for a very long time. Even inherited an account from my parents.
“As you can see, Milli has always been a loyal customer, even giving her parents PLDT. With all what will follow now, she would NEVER have done that!
But really got fed up with their DSL service because for the last 5 yrs it was either poor or no connection and I run my business from home so it really affected my income.”
Yup, we heard that before! PLDT is destroying home based busines all the time!

Last August (2018), when I learned that Converge was already available in our area, I hurriedly went to PLDT’s office in Makati and had my account terminated. Waited for 4 hrs but what the hell, it was nothing compared to the hell I’ve been through as their subscriber.
Despite that, every month I would get a red enveloped bill, harassing phone calls and messages from their collection agency. I wrote to PLDT: email, PMs, DMs, tweets but they would just ask me about my account details and never acted on my request to confirm that my acct had been terminated. Frustrating because I had my acct terminated at the head office so why did I still need to confirm?!

The reason why Milli did got my attention, was due to her tweet with a TEXT from the debt collector, here you see her tweet:
milli

SO WHAT IS WRONG IN THE DEBT COLLECTORS MESSAGE?:
(1) “Since you are NOT INTERESTED to settle your PLDT account”
Euhm, this debt collector seems to THINK that Milli is not interested. That’s wrong!
Milli has been very interested, but there is no reason to pay since she LEGALLY did cancel her contract with PLDT!
(2) “cost a higher amount for the extinguishment of the CONTRACT”.
It is funny that this debt collector is ‘shouting’ specific terms. Really interesting.
Since there is NO contract at all, since Milli did cancel it legally in a PLDT office, there is no contract
(3) “We are giving you TODAY until TOMORROW to settle your PLDT OBLIGATION”
Whut? “TODAY UNTIL TOMORROW“? That’s not even LEGAL language, thats just saying something.  This debt collector did not learn that he or she needs to say a specific date and time. What if I read this text message 7 days from now, it’s still “TODAY UNTIL TOMORROW”.  Beside that, they have no proof that you will actually receive or read the message!

Ms Jennalyn, who calls herself a “Legal Assistant” for M.L. SOBREDILLA LAW OFFICE seems to be a student or has no idea how things work. Beside that, I did a google check on the name of this “law office”, but yeah there are some results BUT:
– there is no official website
– there is no Facebook page
– there is no social media account
So HOW ON EARTH would you ever trust a text message like this?

It is clear that this is for 99% a scam e-mail from someone who is trying to earn money.
It is also possible that this company did BUY unpaid bills from PLDT to earn money, it seems that way when you read the message.
In any way you have not heard of that before: it’s very populair in European countries to buy outstanding balances from companies. Threaten the people with the fact that they need to pay “or otherwise …”.
And how easy is it to make a phone number and say you are a “Legal Assistant”.

Yup, it’s pretty clear that PLDT made huge mistakes in the case of Milli! But, stubborn as PLDT is, and as brainless zombies everywhere in the PLDT (and SMART) company: THEY DO NOTHING FOR MILLI!!!!!

So, what is what I think about this case?
Remember what I said in BLOG 2 about PLDT and working with their so called offices? ( https://anderslundgrenblog.wordpress.com/2019/05/21/real-customer-stories-and-facts-about-pldt-the-biggest-drama-of-the-philippines/ )
I am afraid that Milli has been framed by the office where she went to. The people at the PLDT offices doing nothing.
Beside that, how is it possible that if you are a customer OVER 5 YEARS that your contract can not be cancelled right away? If that is the fact in this case: WHY NO ONE TOLD MILI? Regarding her customer rights: There is no reason that the contract would be active and there is no reason why Mili has to pay any PESO at all towards PLDT or the Debt Collector.

So far the information about MILI and what happened to her!
Are you in a situation like this? DO NOT pay the debt collector and DO NOT pay PLDT at all! It seems that the CEO of PLDT only thinks about making money and his fake internet speeds. But customers? No, PLDT does not care about customers! ONLY ABOUT MONEY!
Write me a direct message on Facebook or Twitter ( @totallyanders ) and I would love to use your story in my next blog!

TERRIBLE REPLIES OF PLDT!
Oh, to make your morning/day/night/weekend more amazing, here some screenshots of idiot replies from the PLDT_cares answering machine. Below this collage I will discuss them with a sense of humor!

collage01
Ok, lets start with 1:
Here you can see how the answering machine of PLDT is actually working. I think they have no idea at all that this is what they are doing. Very interesting is the phrase:
“That is not what we want to hear from you”
So, tell me PLDT! Why you don’t want to hear from me that I am unhappy with you? Why you don’t want to hear that I am angry? Is that because I am totally in my right to file complaints and you have really no freaking idea how to solve it? I guess so. Because WHY would you not want to hear that from me right? What an IDIOTIC way of talking to a customer. Like “HEY YOU IDIOT! THATS NOT WHAT I WANT TO HEAR FROM YOU! BECAUSE I AM THE ALLMIGHTY PLDT AND WHAT YOU ARE SAYING IS BAD! YOU S*CKERS!”. That’s the feeling this zombie is creating.

“This is not the service that we want you to have”
One of the most EMPTY things you can say to a customer who gets a terrible service from you as a company. Yeah WHO CARES that is NOT the service that you want me to have, you are giving it to me so FIX IT you dumb ass!
After that they say sorry, but they are doing nothing and they say it “will be taken care of at the soones possible time” While they are saying before that “immediate action”
We all know that this means it will take over 4 weeks, while a solution is 9 out of 10 super simple. But yeah, we are dealing with probably the most stupid country in the world right?

“We don’t want to see our customers frustrated with their service.”
OH REALLY? So why are you frustrating 99% of your customers? My goodness. How bad can you reply. “Let’s have a conversation regarding your concern via PM”.
We all know that if you have a frustrated customer, you should not let them go to the PM.
And exactly THAT is the reason why PLDT is not replying to PMs within weeks.

“Making sure you’ve got the connection speed you deserve is our goal”
Yup, seen that one many times too. They are actually saying that they HATE YOU as a customer. That’s why they are giving you a shitty speed!

Number 2:
“We definitely aim to fix your concern. Sorry for such kind of experience”

Euhm, REALLY? PLDT is aiming to fix something, but aiming is not actually doing anything. Forwarding a message to a technician results in 9 out of 10 into waiting a minimum of 4 (!!) weeks before someone comes (if someone comes). They also say that it’s just an “experience” and they are not saying they did do anything wrong. PLDT keeps on making the idea that you as a customer does everything wrong!

“immediate assistance” is, as we know, a very stupid phrase which PLDT is using in many messages but is meaningless.
“We’ll not stop until we get the job done” is also very empty and means nothing. Because YOU as a customer know that PLDT is doing nothing, so yeah “we’ll not stop” means they already stopped at the moment you did end the 171 conversation.
“get the job done” is also very that you say strange, 9 out of 10 it takes a minimum of 4 weeks before anything happens. So, are they being busy all that time with you for all these weeks?  I mean, that’s a huge waste of money.

Colipano asks a question, but they reply on the other person in the conversation.

Number 3:
Check how Lanze Manao is asking his question?
In both replies PLDT talks about the “support group”. But they don’t come up with anything. Because what is exactly Lanze his question? “check my internet connection please”. So, how hard can it be to CHECK the connection of Lanze? Nope, PLDT Home is sending the message to a different department.
But they did forward “the concern” (I think its a PROBLEM, not a concern) to the support group AND after that they say “we are doing our best to process your concern at the soonest possible time”. Uhm, that last part sounds like a bullshit story.
In the second message they say they let the support group “gear up the process of repair”. Also a terrible empty message, but oke … there you have the feeling something may be done maybe.  But why they do not “gear up the process of repair” themself? That would be service. Probably this is again a message which is a “empty promise” and nothing will be done

Number 4:
Do you see the message from Noel? I am already sending several message through Twitter for Noel. Upon today the problem is not solved and they are doing nothing at all to fix the problems.
Noel is saying “Never support PLDT Home, they are a nuisance service provider and an incompetent product supplier”.
As you can see, Noel knows exactly what PLDT is. The right words about this terrible company. There PLDT replies:
“We know the importance of having reliable services”.
OH REALLY? Thats why so many people suffer from terrible internet and thats why the answers of the PLDT Home and the PLDT_Cares accounts are so bad?
“this concern will be on top of our priority”. WOW! So Noel will be TOP priority … what about all the others? After that you see “We do not want you to feel that way”. No ofcourse not, you dont want complaining people! Ofcourse they send him a useless message …. as always!

For now I leave the story of NOEL like this, because you will find it all in a brand new blog on Sunday!

This blog is way toooo long now. Let’s end this one for now and a brand new blog will follow soon! Find the previous blogs below:
Blog 03:
https://anderslundgrenblog.wordpress.com/2019/05/26/pldt-the-1-drama-company-real-stories-and-facts-about-how-pldt-is-acting-towards-customers-part-3/

Blog 02:

https://anderslundgrenblog.wordpress.com/2019/05/21/real-customer-stories-and-facts-about-pldt-the-biggest-drama-of-the-philippines/

Blog 01:
https://anderslundgrenblog.wordpress.com/2019/05/12/3-true-stories-facts-about-how-pldt-handles-complaints-of-its-customers/

#PLDT, the #1 drama company! Real stories AND facts about how PLDT is acting towards customers (part 3)

Already the third blog in my blog series about PLDT. And for sure not the last. As long as PLDT is not making publicly known that they make huge mistakes against their customers, I will keep on publishing the real stories from PLDT customers. All the blogs are FACTS, nothing has been made up. It is no “i feel this way” or “this is what I think that happened”. NO! It’s all REALLY what PLDT is doing to customers who are PAYING lots of pesos for their connection, but PLDT is just acting towards them like they are not more than the dirt or sand on the ground. They just simple DO NOT CARE. As long as the CEO gets his money, they will not stop with their terror towards the customers.

I already said it before, but PLDT is acting like a dictator. In my eyes it should not be possible to have a monopoly position like PLDT is having in may towns in the Philippines. Because there is almost no other internet provider, PLDT can keep on doing what they want. This needs to STOP! The only way to make them stop is when we all file complaints about PLDT at the ombudsman, DTI and the government. Complaining at PLDT is not working, because they have NO IDEA how to handle complaints.
From the DTI I received a message with a link where EVERYONE should file complaints, please do it! This is the link: http://ntc.gov.ph/?page_id=5575

While I was busy with the Eurovision Song Contest, I had some interesting chats with Nadine through DM of Twitter. Where “PLDT” always claims to answer “immediate”, I actually did react “immediate” on Nadine. Her story is very interesting! Here we go!
For over 6 months Nadine is waiting for a FIBR connection of PLDT. She keeps on requesting it through Twitter, Facebook and even an office. As you know by now, the offices in the street are most of the time not even working with the customer care.
PLDT was telling Nadine to pay money because the contract could not be closed. She knows now that she can just stop paying and move on to a different provider. But she keeps on paying for several months for a bad connection. After many messages PLDT is AGAIN asking for the account details, which she already gave many times. Even they are already aware of the situation for 6 months or longer, PLDT answers:
“Apologies for the inconvenience. We’re currently working on your case. Feedback will be proviced the soonest possible time. We appreciate your cooperation and patience. Thanks!”
We can all see that this is a copy paste message without any empathy towards the client, in this case Nadine.
Nadine also tells me: Considering that we’ve been patronizing for more than 2 decades, a little concern makes all the difference. I understand there’s always room for improvement but PLDT doesnt seem to care at all. Our concerns as consumers dont seem important to them.
Nadine is paying + 2000 PHP for 5MBPS internet speed, which she does not get most of the time. The speed is always gone when it starts to drizzle. Ofcourse PLDT is not helping her (as always).

Until today, Nadine is still receiving terrible replies from PLDT (copy paste) and they are not helping her any further. She is saying in beautiful words: They dont miss the date sending our bills but PLDT does miss giving us the service we pay for.

This week I did had a interesting chat with SV. Here his story about his Home Fibr connection of PLDT!

Let me tell you man, worst experience ever!! April 24, 2019 PLDT did install our land line + internet (home fibr 2899) which gives you 50MPBS. I have no problem with the speed of the internet, the tech who installed it and another tech who checked the installation were awesome! April 24-29 we were able to use the service with no any issues. April 29,2019 4PM is when it all started. No internet and also no dial tone.
I try rebooting the modem since that’s the first thing I do every time this issue happens to me with GLOBE and that fixes the issue right away (the reason why I know this is because I used to work for TMobile UK). It’s basic troubleshooting right and I don’t want to call CS, they will advise the same thing.

So I tried rebooting the modem several times and still getting the blinking red light in my LOS. Around 7PM (Apr 29) I did call the customer service and tell them about the issue. Now since its my first time calling and reporting about it, the agent opened a “ticket” and advised that they already forwarded it to the department that handles these kind of concerns. You see, since I worked in a BPO, I know that the person i was talking to was actually doing the correct process. So before the call ended, the agent gave me the fault ticket number (which is always included in all my tweets). With globe, when I report an issue, agent will give you the ticket number AND your schedule (for tech visit). So anyway,

I was under the impression that the same thing will happen like a tech will call me saying that they will be checking the modem and lines the next day. NO ONE CALLED ME AND NO ONE SHOWED UP. Take note, I am still studying. I gave it another day and still none. Good thing I saved the phone number of the tech checker and asked him if he’s the one who will check my lines, he said “no” unfortunately and asked him instead of what happened. He actually explained to me that there was a fire on the 29th in Bacoor and that the “box” was damaged due to the accident. So I said ok and asked him if he can update me.

May 1, I called 171 again and the agent was super annoying but I still kept my cool, I thought it was just one of those “fishbowling agents” (they are those agents who just graduated from training and are required to take actual calls for 2 hours with trainers with them). Being the person that I am, I explained again to him what happened and the line got disconnected.
>>>Anders Lundgren; this actually happens to many customers who call. When the agent has no idea what to do they disconnect the call. That’s 1 of the worst things you can do as a customer care agent!<<<

May 2, i received a text message from the same tech and advised me that everything was back to normal and that I should call 171 and tell them about it. So I did what he said and this time I requested for a tech visit. By the way, with PLDT, if you have an open ticket and call them, YOU WILL NOT BE ABLE TO SPEAK WITH AN AGENT ANYMORE! Lol. Since I know the run around (thank god!) I am able to call them every single day.
Just change the last digit of your phone number haha.

May 6:
3 days passed and still no tech, no internet and a little bit of patience. I called again and when someone answers the call, my opening spiel will be “this is a follow up request for a technician to check our line/box” and the agent will just go in circles that I just have to cut them off to lessen the hassle or tell them to check the memo on my account so that they dont have to repeat everything. Again, no tech the next day.

So I decided to go to the business center in Imus, Cavite before I go to school. It was 8:30am so I guess the rep I talked to was still in a good mood. She was helpful and I requested for a tech visit and a tech came the same day which pisses me off like, how come she was able to do that and the agents I spoke to a couple of days were not. Tech advised that the line from the modem and inside the house was good and that the problem is with the poste where we are connected. Imagine calling them every. single. day with the same expectation (stupid customer service rep and no resolution)

22nd day today and still no service that I will be PAYING IN FULL btw. These social media representatives are the worst! They don’t even check the whole tweet! When I started tweeting about this I know that it will be the end of me being patient. I know nothing will happen because they have quotas if you’re in a “back office work”.

When I came across your blog I was sooooo happy, they’re a bit scared with users with thousands of followers because they know that a tweet or post will reach a lot of people. I just went to their office here in Imus and made a follow up. Then on my way home, i saw a pldt technician and asked him about the request order, he said no request order was forwarded to them.

>> Until so far for this blog <<<
I received so many complaints and interesting stories, that I will come up this week with part 4 and 5 for sure! Don’t forget to file your complaint at http://ntc.gov.ph/?page_id=5575  and if you need any help fighting against the terror which is called PLDT, let me know through Twitter and Facebook: @totallyanders ! I will give you tips about how to talk to the agents on the phone and I will help you file the right complaint.

Don’t forget Blog 2: https://anderslundgrenblog.wordpress.com/2019/05/21/real-customer-stories-and-facts-about-pldt-the-biggest-drama-of-the-philippines/
Don’t forget Blog 1: https://anderslundgrenblog.wordpress.com/2019/05/12/3-true-stories-facts-about-how-pldt-handles-complaints-of-its-customers/

PLDT

Real customer stories and facts about #PLDT! The biggest drama of the #Philippines!

As promised I would publish more blogs about PLDT and how this company is reacting towards it’s clients. This time a little sneak peak inside offices of PLDT. Or, are they actually REALLY PLDT offices? Ok, surprise: NO! Most of the offices are NOT working with the PLDT customer care center.

In December my wife went to an office of PLDT to request transfer from location. Since I was annoying the customer care worker with shouting out loud that waiting with 5 people for 2 hours was insane (which did finally bring a laugh at the faces of all the super annoyed people who were waiting).
The woman, who was working super slow, as slow as the speed of PLDT internet when you pay 3000PHP per month (paying for 50MBPS but receiving maximum like 5 MBPS), was up to no speed all the time. She looked bored and was really doing almost nothing. If only my wife would have let me to be the annoying foreigner, MY GOODNESS! That woman would have been fired that day for sure!
Anyway, transfer of location could be done with rush within a few days. OK! Amazing. Ofcourse nothing happened, as always when someone from PLDT makes a promise. the P in PLDT stands for “Promise breakers” by the way! After 3 days I did decide to call the customer I do not care line 171! Ok, now it’s getting interesting!
Customer Care: No sir, we do not work with that office.
Me: So why do we go to a PLDT office, with PLDT logo on the building, where everyone goes with PLDT related questions. How can you say they don’t work with you?
Customer Care: ofcourse no idea why, like always, bad trained worker
Me: So, transfer of location requested, do it asap I NEED IT BECAUSE I AM FREELANCER AND I WORK ONLINE!. Fyi: my rate is 20 EURO (in PHP +/- 1200PHP) per hour!
Customer Care: transfer of location takes 4 till 8 weeks.
Me (patience totally gone):  NO! NOW! YOUR WORKER AT THE OFFICE PROMISED IT! FIX IT!
Customer Care: No sir, we can not do it, technicians blablabla.
Me: I KNOW THERE IS ONLY ONE TECHNICIAN FOR BATANGAS, CAVITE, LAGUNA! GET MORE TECHNICIANS!
Customer Care worker probably start to be scared and no idea how to react anymore.
Me: Every PESO I do loose because of you, will be collected from you and I do not wish to pay the bill of this and next month because of what you are doing
Customer Care: It will take 2 months before the rebate will be active
Me: I don’t care, its about these months, not about over 2 months!

Interesting fact about TRANSFER TO A NEW LOCATION! 
Customer Care: Oh sir, if you transfer from location you get a new contract for 48 months.
Me: Oh no, that’s not going to happen. You transfer my line but I do not agree on a new contract.
Customer Care: sir that’s how it works
Me: That’s illegal, I do not ask for a new contract, I only ask you to put a new line on my new location, that’s it. There is no reason for a new contract.
Customer Care: I can not change that sir, it’s how it works
Me: I DO NOT AGREE! ** hehe I have already a million reasons why this contract is not even legit anymore due to all the failurs of PLDT **

All of the above is just short version, because I have much more from other clients to tell you! HERE WE GO!

One of the stories I did receive through Facebook confirms my story above. I call the person from Facebook “N”.
His experience with PLDT was and is truly terrible. Already for 3 months there is no decent connection. For like 99% of the customers of PLDT it ain’t surprise. But for the people in the office it seems to be a huge surprise when N goes there!
“I also went to their office personally and complained numerous times and even asked to speak speak with their superior.”
That’s pretty logical, if you have a huge complaint you want to speak with a supervisor, because the customer worker only keeps on saying “yes I will do that” or “yes sir” or “you have to pay first sir”. But in this case it’s getting pretty interesting to be honest:
N: “They always say that the supervisor and manager is on leave. For how long? Every time I visit their office, their superior is always on leave…”
This shows once again that the offices of PLDT are not really working with PLDT, they are acting like they are powerful, but in reality they have nothing to say. There should ALWAYS be a supervisor in any kind of store. If not, that’s a huge stupidity. But ok, we are talking here about PLDT right? Nothing new if we are talking about strange / stupid things.

N does continue: In fairness to their front liners, they are doing their job. And that is to give the customers some kind of hope and gives promises. And I can say that they too are very much disappointed, but they couldn’t do anything just to accept our complaints. The tech team are the ones doing NOTHING. And I’ve found out why. Almost all PLDT’s technicians have transferred to a new net provider. The problem is, PLDT did not have a contingency plan in case something like like this happens. They were too confident that they are the only net provider here in the Philippines”

Actually, that’s where it gets interesting! As I already said before: in Cavite, Batangas and Laguna was only 1 technician for a long time. The guy was working so many hours and gets paid almost nothing. He is used as a SLAVE by PLDT! I have been talking several times to him and the guy is really nice. He was even telling me that all the problems are caused (indeed as N is saying) by the people of the tech team office!
Now there are 3 technicians working together. They are nice and hard working guys. Do not get angry with them, they can’t help it that PLDT did fire ALL the contractors (!!!) which were working for them.

That’s what N is telling me, but what if you have a look at Twitter for example? One of the messages pop out:

It’s maybe more fun if you read what they reply and then what I reply on that:
PLDT 2019-05-21
As you can see, the PLDT Cares worker, or robot how it seems, has no idea what he/she/it is replying on. Someone has NO DIALTONE for 2 or 3 days, there is already a reference number, but PLDT has done nothing until now to fix this.
Customer service should be there to help people, but instead of helping people they only frustrate the customers more and more. They already think that the customer has got patience. In the 10 years I did work for the biggest companies in the Netherlands we had this saying:
“assumptions are deadly”
And exactly THAT is what is destroying the service of PLDT. All workers on the “customer? we do not care” department are making assumptions ALL THE TIME!

For today I leave it this way, otherwise the story will be toooo long! Soon blog 3 in the series about “FACTS ABOUT PLDT”!

PLDT